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Renter’s Insurance is Now Available on your Tenant Portal!

Tenants in single and multi-family properties can now purchase a renters insurance policy with Roost Renters Insurance through their Online Portal.  Tenants are not required to purchase a policy with Roost, but we’ve provided a simple and convenient way to purchase renters insurance if they don’t already have a policy.

Roost Renters Insurance is managed separately from AppFolio, so neither you or tenants will see related charges post to their AppFolio accounts. Tenants manage and get support for their policy outside of AppFolio.  See the FAQs for more information.

Download this flyer to provide to tenantsRoost Renters Insurance

Coverage Information

Renters insurance covers the tenant’s personal property (including laptops, furniture, electronics, appliances, clothes, bikes, etc.) if they’re damaged or stolen.

Renters Insurance covers items lost or damaged in events such as:*

  • Weather related: Fire, wind, snow, hail, lightning, freezing, ice
  • Non-Weather related: theft, vandalism, malicious mischief

*Please refer to your tenant’s actual policy for a complete list of losses that are covered and not covered.  Some categories of personal property coverage have a maximum dollar limit. Actual coverage options and prices may vary by state and location.

Additional Coverage Options (options vary by state):

  • Forced entry theft (included by default, tenant cannot opt out)
  • Water backup of sewer and drains (included by default, tenant cannot opt out)
  • Other additional coverage options offered based on tenant’s location

Liability Coverage: Renters insurance includes $100,000 in liability coverage for the named insured.


How much does renters insurance cost for tenants?

The cost of Renters Insurance depends on the amount of coverage chosen by the tenant and their location.  Since prices may differ based on these variables, we encourage tenants to get a custom quote (which only takes a a few clicks) from their Online Portal, as opposed to suggesting price ranges here.

Policies will be billed directly to the tenant separately from AppFolio and will not appear on their tenant ledger.

How do tenants purchase a policy?

Residential tenants can purchase renters insurance from their Online Portal.  Upon purchase, they’ll receive a confirmation email with links to their policy.  The renters insurance option is not available for HOA, Commercial, Mixed-Use, or Vacation properties.

What are the available payment options?

Payments are processed automatically each month by Roost Renters Insurance via credit card.

How does an insurance payment appear on a tenant’s credit card statement?

Roost Renters Insurance payments appear as “MSI Renters Insurance” on credit card statements.

Will all roommates be covered?

Tenants will have the option to add their roommates as covered in their policy, or roommates can purchase their own policies separately.

How can I find out more detail about which specific losses would be covered?

For specific coverage questions, submit a support request through the Help Center.

How do tenants access their policy information?

Tenants can view their policy details, documents, payment methods and more in a self-service renters insurance portal at  Access to a self-service portal is provided via email upon purchase of a Roost Renters Insurance policy.

Where do tenants go to update their policy information?

Tenants can log in to their policy account at  Their login credentials for this site are included in the  email confirmation they received immediately after purchasing the policy.

How can a tenant get help with their policy or submit a claim?

Tenants can submit claims or ask any insurance-related questions by contacting Roost Renters Insurance at 844-788-0877 or  They can also go through their self-service portal at  Access to a self-service portal is provided via email upon purchase of a Roost Renters Insurance policy.

Preview the Roost Renters Insurance Purchase Workflow

This is what your tenants see when they purchase a policy from Roost Renters Insurance through their Online Portal.

  1. Upon logging into their Online Portal, the tenant will see a new Roost Renters Insurance section on the home page.  Clicking Learn More pulls up FAQs about Roost Renters Insurance.  Clicking Purchase Renters Insurance begins the buying flow.
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  2. On step one, they’ll add their desired Coverage Start DateContents Limit (options vary by state) and additional coverage options (options vary by state).  Clicking Get Quote will estimate what their monthly payments will be.
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  3. Below, their name, address, phone number (editable) and email address (not editable) are automatically populated using information in their portal.  Their email address is their portal login email and cannot be changed. Clicking Continue brings them to the second step.
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  4. On step two, tenants see their first payment and remaining installment amounts. They’ll enter their credit card information and billing address where payments are automatically billed. They can click Continue, or go back to change their coverage options.
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  5. On step three, tenants review their coverage selections, payment schedule, payment information, and agree to Roost Renters Insurance Disclosures.
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  6. ​Clicking Buy Policy will bring them to a success page, or they can go back to change their payment information, or continue to go back and change other information.
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  7. The success page displays all of their policy details and confirms a payment has been processed for the disclosed amount.  They receive the confirmation email providing links to their policy documents that they can then send to you as proof of insurance.
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  8. The Roost Renters Insurance box on the home page in their Online Portal now displays a link to their self-service portal at